Questions

Zapier retries and hopes. We build explicit failure states, so a broken step stops and alerts instead of passing a bad order through. Every run is logged and replayable. When something fails you are told what failed, on which order, and why.

No. Agents answer tickets. Anything that moves orders, inventory or money is deterministic code with hard rules. That split is deliberate. Anything that cannot fail does not go near a language model.

A Shopify custom app with scoped permissions, a WMS API key, and read access to your helpdesk. We ask for the narrowest scopes that do the job and document every one before you approve it.

Two to six weeks depending on the work. You see a working piece every week from week one, so you know by week two whether this is going anywhere.

You do. Code, workflows and documentation sit in your repo from day one. If you stop working with us, nothing turns off.

The first call and the map are free. Build work is fixed scope, quoted before anything starts. Running it afterwards is a monthly retainer based on volume. You see all three numbers in writing first.

We run it. Monitoring, alerting and fixes are part of the retainer. If you would rather run it yourself, we hand over the runbook and step back.